LFLR will only help you with your case if it concerns:

• Welfare benefits, for example Universal Credit, Employment and Support Allowance, Personal Independence Payment and others; 

or

• Employment law, for example unfair dismissal, discrimination, wage disputes, holiday pay and others. 

LFLR will only help you if you are resident in Yorkshire, or if you work in Yorkshire.

LFLR is committed to providing support for people who cannot afford to pay for legal representation. As such, we may refuse to take your case if you have the means to pay privately. 

LFLR will refuse to undertake work if it considers that:

• there is not enough time for us to properly deal with your case;
• there are not enough staff or volunteers available to deal with your case;
• you do not live or work in Yorkshire and the Humber;
• you have not provided us with proper instructions;
• your instructions require us to act unethically or unlawfully; or
• there is some other similar substantial reason to refuse your case.

LFLR cannot provide help in relation to matters before the County Court or the High Court (or appeals from decisions of those courts). If your case requires an application to be made to one of those courts, for instance because you are subject to a civil proceedings order or a civil restraint order, we may refuse to take your case

LFLR will stop the work it is doing for you if it considers that:

• one of the reasons in the ‘Why we might refuse to help’ section (above) applies to your case;
• you refuse to disclose information which you must disclose as part of your case;
• you have misled a court or tribunal and you refuse to correct that position;
• confidential or legally privileged information comes to our attention which prevents us from properly conducting your case;
• you have asked or agreed for us to stop. 

Where LFLR receives a high volume of cases to manage, we will allocate our resources by considering: 

• the likely impact on each of the people involved, with particular regard to vulnerable people;
• the likely complexity and difficulty of the work;
• the urgency of the work, especially where time is too short for the client to obtain help from elsewhere;
• if the case concerns a new or existing client;
• the order in which the cases were received by LFLR.

LFLR will tell you about our decision to accept, refuse, or stop working on your case promptly and we will explain our decision to you.  

When we have started working on your case, and then taken a decision to stop working for you, LFLR may inform other parties that we have stopped working for you. 

LFLR will take reasonable steps to prevent any undue prejudice to you if we refuse to work for you or stop working for you.