LFLR defines a query as a question, comment or request for assistance addressed to LFLR through the website (www.lflr.co.uk). 

We aim to respond to any such queries within 3 working days.

LFLR will prioritise our responses to queries by considering a number of factors including the urgency of the query, the order in which the query is received, and the likely complexity of the query.

Please also see our ‘Taking Cases Policy’ for information about how LFLR decides whether we can assist with your case.